WHO supported Romania’s 24h/7 national hotline, Tel Verde (Green Line). The line has answered over 150 000 calls from Romanians asking for the latest information and advice on COVID-19. The hotline employs medical and health experts.
The hotline serves three critical purposes to respond to COVID19 :
- Establish a link between responders and people.
- Understand people’s risk perceptions and concerns.
- Provide public health advice.
WHO/Europe provides financial support to engage responders, technical assistance to the Romanian authorities and Green Line on logistical planning and rapid fact-checking, as well as background documentation. Setting up a hotline for emergency situations was part of Romania’s emergency risk communications plan, also developed with assistance from WHO/Europe for emergency preparedness.